Frequently Asked Questions

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• Make sure you’re not browsing in a private window. Instructions on how to turn off private browsing for Safari , Chrome or Firefox.

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Make sure that you’ve logged in using an account that has an active membership subscription. You can see the subscriptions associated with your account, as well as the current status, by going to your account. 

Ghost, The Ingleside Light's open-source publishing platform, uses magic links instead of usernames and passwords.

Monthly members: You can cancel anytime.

Yearly members: Pre-paid memberships are renewed yearly. If you cancel your membership, you’ll stay a member for the rest of the 12 months you joined, but your account will not automatically renew for another year once the period ends.

You can cancel your subscription at any time. If you do choose to cancel, you may do so in your account dashboard.

The Ingleside Light offers smart pricing so you and your family can get access to our community reporting. View your options.

We’d love to help you bring The Ingleside Light to your team. To learn more about group licenses for 10 or more subscriptions, please contact us here.

Reporting on our community is time-consuming, expensive work. The Ingleside Light is determined to bring you needed journalism that's free to all. More about The Ingleside Light.

Our members help us provide quality news for our community.

We stopped placing articles behind a paywall in January 2023. We want to keep everything free and accessible. But that means we need the support of paid members.

We will not sell your personal information. We collect personal information to process your subscription and deliver your member benefits, such as sending out our newsletter. We may share your personal information with third-party vendors solely for billing and member-benefit management purposes. If we ever change this policy, we’ll notify you and ask your permission before including your personal information.

Log in using the email address associated with your account, then go to your account and update your information. You may be sent an email to confirm the changes.

Yes! Give a gift subscription.

Just make a one-time contribution anytime.

Please contact us here.

Monthly members: Your initial payment when you join is your first month’s payment. Then you’ll be charged on the same calendar day of each subsequent month.

Yearly members: You’ll be charged immediately when you join, then on the same calendar date each year going forward.

We accept Visa, MasterCard, American Express and other major credit cards. We cannot split payments between credit cards. We do not accept cash, check, Venmo, Cash App or money orders. Please note orders are subject to review.

Memberships are final sale and non-refundable. You are welcome to cancel anytime.

Yes! Our yearly membership, monthly membership, and one-time contribution options are available outside of the United States.

The Ingleside Light encourages commenting on news stories. We are dedicated to respectful, engaging and informative conversation. Toward that end, we have basic ground rules for commenting. If you wish to participate, please follow the ground rules below.

Respect Others: Please be polite to all including other commenters, authors and the subjects of articles. Real people read your comments.

Welcoming Space: Our comments should be a welcoming space for all individuals, groups and their ideas. Rudeness, insults, hate, hostility or negativity may be removed and you may lose your ability to comment.

Comment Moderation: Comments may be pre-moderated before posting to the website.

Please be aware that not all comments may appear immediately on the website. In some cases, posts must wait for moderator approval before being displayed.

If a user repeatedly submitted comments that violated our rules, their comments may be blocked from appearing on the website. This would include inappropriate comments that contain insults, attacks, abuse toward other users or groups; or users who have engaged in trolling or hijacking the comment threads.